If I need help, who can I contact?
Can I give you suggestions?

Certainly! We love hearing what's on your mind. You can Send us email or go to the overflow menu on the upper right of any screen, tap Settings, and then tap Send Feedback.

What is the QuickBooks Online app?

It's the QuickBooks mobile app that keeps you connected when you're away from your computer. Use it to view, create and edit invoices, attach notes and photos to customers and transactions, quotes, and add customer info. With QuickBooks Online you can spend more time with customers and be free to do other important things to run your business.

Visiting a customer?

  • See if there are overdue invoices you can resolve while you're there.
  • Need to add an expense with a receipt photo as you go? Add as many as you want, anytime. You'll save time!
  • Would it be helpful to attach notes and photos to customers and transactions? Great! We just made that a new feature.
  • Want to create or edit an estimate, invoice, payment or sales receipt? Convert an estimate to an invoice on the spot. It's easy!
  • Would you love to email invoices to customers so they can pay by credit card and bank transfer? You can!
  • Schedule a Google Calendar appointment with your customer ahead of time? It's a snap!
  • Need to contact the customer before you visit? Call or email directly from the QuickBooks Online app.
How does it work with QuickBooks?

QuickBooks Online is always in sync with QuickBooks. Customer, expense, estimate, invoice, payment, and sales receipt data you add or update in QuickBooks is immediately available in QuickBooks Online. And any data you add or update in the app is immediately available in QuickBooks. Wherever you decide to work, you can be confident that your QuickBooks data will reflect changes you made with your mobile device and vice-versa.

Can I go to QuickBooks Online on the web for even more features?

Yes! It'’s important to know that besides working anywhere on your smartphone or tablet, you also have access to QuickBooks on the web. Here are some of the great features to help you run your entire business:

  • View over 20 reports, including your balance sheet
  • Make deposits so payments received are reflected in your bank account balances
  • View and pay sales tax liabilities
  • Sign up for and run payroll with just a few clicks (requires activating QuickBooks Payroll)
  • Provide access to your accountant so you’'ll be better prepared for tax time
  • Customize your account with over 80 partner applications, including inventory management
Which Android operating systems are supported?

We currently support Android OS 4.0 and greater.

Are my data and privacy safe?

Yes! The same security that protects your QuickBooks data applies when you use QuickBooks Online for Android. For more about how we protect your data, see our Online Security Center. You'll find additional details in QuickBooks Help.

We participate in the TRUSTe certification program and keep your data and privacy safe.

How does my data get into QuickBooks Online?

When you sign in, QuickBooks for Android loads your data in the background while you begin working. You'll see a progress bar at the bottom of the screen until loading is finished. It's OK to work with your data or make changes while your data is loading. QuickBooks Online continues refreshing data in the background as you work. Just make sure you're connected to the Internet so the app can get your data.

Note: If this is the first time you're signing in, or if it's been a while since you last signed in, the new data will take a little longer to load.

How do the Activity feeds work?

When you sign in, the Recent Activity feed displays. Here you'll see your latest transactions in chronological order. When an invoice is overdue, you'll see it right away highlighted in red. When an invoice gets paid, you'll see it highlighted in green.

  • You can tap any transaction to see the details.
  • Tap the customer name to see the customer details for that transaction.

In the Today feed, you'll see activities that need your attention right away.

  • You can tap on any item to take action. For example, you can follow up on an overdue invoice or turn an estimate into an invoice.
  • Only transactions within the last 180 days from today will show.
  • If there are no items in this feed, you can enjoy the gift of time and take care of other areas of your business.

In the Upcoming feed, you'll see activities that will need your attention soon.

  • You can tap on an item to check it out now or wait until it appears in the Today feed.
  • Only transactions overdue within the next 7 days will show.
  • If there are no items in this feed, check back tomorrow.

Accessing Activity feeds

  1. From the side menu, go to Company > Activity.
  2. Here you can view the most recent activities for your company.
What's the fastest way to create a new transaction?

From the Company Activity screen, tap the + button and choose a transaction, or from the side menu tap the + button next to the transaction you want to create: Expenses, Estimates, Invoices, Sales Receipts or Payments.

How do I create a new item to add to a transaction?

To create a new item:

  • In the menu, tap Estimates, Invoices, or Sales Receipts.
  • Tap the + button next to ADD ITEM and then tap the Create Item button.
  • Enter the item name, description, price or rate, and select the appropriate account for the product or service.
Can I import and export contacts between my tablet's contact list and QuickBooks Online?

Yes! To add someone from your tablet's contact list to your QuickBooks Online customer list:

  1. On side menu, tap Customers, then tap the menu icon at the top right, and then tap Add device contact.
  2. Tap the person's name you want to add as a new customer.
  3. You can change details in any field and then tap Save to create your new customer.

To add a QuickBooks customer to your tablet's contact list:

  1. On the Customer's page, tap the customer name to display their details.
  2. Tap the menu icon at the top right and then tap Add to device contacts.
How do I add a vendor?

To add a vendor:

  1. From the side menu, tap the Vendors + button.
  2. Enter your vendor information, and tap Save.

Note: See the QuickBooks Online Help on the web for info about tracking 1099 payments.

To import vendors from your contacts:

  1. From the side menu, tap the Vendors + button, and then tap Add from Contacts.
  2. Tap any name in the Add from Contacts list to import the available info.
  3. Add or edit any additional details and tap Save.

How do I manage my expenses?

To view expenses:

  1. From the side menu, tap Expenses to see your expense list.
  2. When you attach a receipt photo to an expense, you'll see a paperclip.
  3. Tap an expense to see the details.
  4. You can also sort the list to quickly find an expense.
  5. Tap the overflow menu at the top right, and tap Sort by, and then tap Date, Category, Payee, or Account.
    • Sorting by Category filter lets you see individual expenses.
    • When you sort by date (default) or account you can view all the totals.

To add an expense:

  1. From the side menu, tap the Expenses + button to create a new expense.
  2. Enter the amount you paid, and how you paid (tap Credit, Check, or Cash).
  3. Select the bank or credit card account you paid from, and select the account.
  4. Enter the remaining information, including:
    • Who you paid.
    • What kind of expense it is.
    • And, anything else you'’d like to remember.

To attach a photo of a receipt:

  1. From an expense screen, tap the Camera icon.
  2. You can take a photo with your camera or choose one from your gallery.
    • To take a photo, tap the Camera icon, and take a photo. When you take a photo while creating the expense, it's attached to the expense.
    • To choose a photo from your gallery, tap the Gallery icon, and choose a photo.

To split an expense:

  1. Create a new expense or open an existing one.
  2. To split the expense between customers or categories, tap Add a Split.
  3. Enter the split amounts, select the expense type/category, the customer it was for, and any notes.
  4. Tap Save.

To edit an expense:

  1. Tap the expense to see details.
  2. Tap the pencil icon, make your changes, and tap Save.
What do I need to know about notes?

Notes are a great way to save anything you or your coworkers might want to remember later. They can be text or photos of anything that's important to you. You can add notes to customers and transactions, and you can add notes that aren't yet associated with anything. Then later, if you want to attach the note to a customer or invoice, you can do that.

To add notes and photos

  1. Tap the menu > Notes > Notes + button.
  2. Tap the paperclip+ button at the top right.
  3. Enter your note text, tap the paperclip+ button at the top right, select the source (Camera, Dropbox, Gallery, Photos).
  4. Tap Done.

To attach a note to a customer

  1. Tap the menu > Notes > Notes + button.
  2. Tap Assign to and select a customer.
  3. Enter your note text , attach a photo if applicable, and tap Save.

To attach a note to an existing transaction

  1. Tap the menu, tap a transaction (Invoices, Estimates, Sales Receipts, Payments), and select the invoice.
  2. Tap ACTIVITIES and tap Add a Note.
  3. Tap Create note or Attach existing note.
  4. When attaching an existing note, you can choose more than one. To see the details of each note, tap the "i" button.
  5. After selecting an existing note or notes, tap Attach at the top right.

To edit a note

  1. Find the note you want to edit.
  2. Tap the pencil icon or anywhere on the note.
  3. Edit and save.

To delete a note

You can only delete notes that are not assigned to a transaction.

  1. Find the note you want to delete.
  2. Tap the trash icon at the top.
  3. The note instantly deletes.

To view a customer note added from QuickBooks Online on the web?

  1. Tap the menu, tap Customers to see your customer list.
  2. Find and tap the customer's name to see their activities.
  3. Tap the customer's name and scroll to the bottom of the customer info page.
  4. Your note appears in the Other Details field.
How do I create a Google calendar appointment?

Note: This new feature is available for Android OS 4.0 and greater.

  1. On the Customer Details screen, tap the + button.
  2. Tap Create Appointment.
  3. Complete each field and tap Save to Google Calendar.
Can I see a customer's location on a map?

Yes, just tap the location icon to see it on a map.

How do Overdue Invoice notifications work?

An Invoice Overdue Notification appears as a popup message when you have an overdue invoice.

These notification features are on by default. To turn off a notification, go to the overflow menu on the upper right of any screen, and tap Settings > select Invoice Overdue Notifications > switch to OFF.

What'’s the difference between open, overdue, and paid invoices?

When viewing your invoice list, overdue invoices are listed first so it’'s easy to see who owes you.

  1. Open invoices have open balances.
  2. Overdue invoices have open balances and have also passed their due dates (based on the terms you specified for the invoices). The most overdue invoices appear at the top of the list.
  3. Paid invoices are paid in full.
What’'s the difference between an invoice and a sales receipt?
  • You use an invoice if you let your customer pay you later. You set up terms to indicate how long the customer has to pay. If they don't pay within the specified time limit, their invoice is overdue
  • You use a sales receipt when your customer pays you on the spot for goods or services
How do I customize the header on my first transaction?

The first time you create a transaction (invoice, estimate, or sales receipt) you'll be prompted to add your company information. The details you add to your invoice will automatically show up on other forms you create. For instance, the next time you create an estimate, invoice or sales receipt, they will display all the details you added.

To customize your transaction header:

  1. From the side menu, tap the + button next to Invoices.
  2. Add the information about your company.
  3. Tap the right arrow.
  4. Tap Create Your Invoice.
  5. Add your details. You can also add an item by tapping the + button next to Add Item.
  6. When all your details are added, tap Save.

Your header can always be edited later by going to the overflow menu on the upper right of any screen, and tap Settings > Company Information.

How do I edit my customer, estimate, invoice, sales receipt, or payment data?

To edit a customer's details:

  1. On the side menu, tap Customers, tap on the customer's name, then tap the pencil icon.
  2. Make your changes and tap the Save icon.

To edit an invoice, estimate, payment, or sales receipt:

  1. On the side menu, tap Customers, Invoices, Estimate, Sales Receipts or Payments, tap the transaction you want to edit, then tap the pencil icon.
  2. Make your changes and tap Save.
Can I email estimates, invoices, and sales receipts to customers?

Yes! All you need is a valid email associated with your company file, or you can provide your email when you send your customer an estimate, invoice, or sales receipt.

Can I accept payments on my mobile device?

You can create a Receive Payment transaction for a payment you receive from a customer. You can also create a sales receipt for any payment you receive. You cannot process credit cards or deposit checks.

Can a customer pay me directly from an invoice?

Yes! If you have an Intuit Payment Network (IPN) or Intuit Commerce Network (ICN) subscription, turn the online payments option ON in QuickBooks Online on the web.

When you:

  • Tap the Email icon to send the invoice to your customer, you'll see available payment options (Credit Card, Bank Transfer, or Online Payment) depending on your version of QuickBooks.
  • Send the invoice to your customer, they can tap Pay now in the invoice email to pay you using the methods you specified in the payment options.
Why don't I see custom transaction numbers, custom fields, class, location or service date fields?

To enable these fields or any fields on your sales forms, you'll need to go to QBO on the web to turn these options ON. From QBO on the web, click the gear icon in upper right, then Company Settings > Sales Form Entry.

How do I view, add, and edit payments?

You can create "Receive Payment" transactions to indicate when and how your customers paid you, and to which open invoice(s) you've applied the payments. You can also view and edit "Receive Payment" transactions.

To receive a payment:

  1. On the homepage activity feed screens tap the + button and choose Payments, or on the side menu, tap the + button next to Payments.
  2. Choose the customer who paid you and enter the payment details.
    • The Payment Amount you enter is automatically applied to the oldest open invoice first, followed by the next oldest invoice, and so on.
    • You can enter different amounts for any open invoices, or tap the radio buttons to quickly auto-fill the balance due amounts.
    • If the Payment Amount exceeds all of the open invoice balances, the Unapplied Amount is listed at the bottom of the page.
  3. When you finish adding payment details, tap Save.

Another way to receive a payment:

  1. While viewing the customer's open invoice, scroll to the bottom of the invoice and tap Receive Payment.
  2. When you finish entering payment details, tap Save.

To view payment details:

  1. On the side menu, tap Payments. As you receive payments, they're listed here.
  2. To see payment details, tap a payment. When an invoice is paid in full, the Balance is $0.00, the status is Paid, and any additional payments are listed as the Unapplied Amount.

To edit a payment:

  1. On side menu, tap Payments.
  2. Tap the payment you want to edit to see the details.
  3. Tap the pencil icon, make your changes, and then tap Save.
Why can't I edit certain transactions?

Some transactions can't be edited in QuickBooks Online. For example, you can't edit an invoice or sales receipt that has partial or full payments applied through the QuickBooks Merchant Services (QBMS) system.

What if I use custom transaction numbers in QuickBooks?

When you create a new transaction in QuickBooks online for Android, the number is unassigned so that you can add your custom number to it in QuickBooks.


If I've customized my QuickBooks forms, does the custom data display?

If you entered data in a custom field in QuickBooks, you'll see the custom field and the data when you preview the estimate or invoice. If you didn't enter data in a custom field, the field won't display.

Can I view and add sub-customers?

Yes! If you currently use sub-customers in QuickBooks, you'll see them on the customer and transaction list pages.

Why use sub-customers?

Use sub-customers to track the cost of work and services you provide for a customer.

  • You can have up to 4 levels of sub-customers below a parent customer. 1 or 2 sub-customer levels work for most businesses.
  • You can change the parent customer associated with a sub-customer, but you can't edit a parent customer to make it a sub-customer, or edit a sub-customer to make it a parent customer.

To add a new sub-customer:

  1. From the side menu, tap the Customers + button.
  2. Tap the checkmark (this is a sub-customer) to see the Sub of field and Bill with parent option.
  3. Add the parent customer name.
  4. If this sub-customer should be billed with the parent, leave the default checked.
    Note: If you uncheck this, you'll bill this customer, not the parent. See QuickBooks Help for more about the "Bill with parent" and "Bill this customer" settings.
  5. Add the phone, email, address, and terms, and confirm that the entries are correct.
  6. Tap the Save icon.
Can a customer's open balance differ from the sum of the customer's invoices?

This can happen if the data on your device is momentarily out of sync with QuickBooks, or if the customer has invoices over 179 days old.

  • Your header can always be edited later by going to the overflow menu on the upper right of any screen, and tap Settings > Company Information
  • If the open balance and sum of the invoices still don't match, rest assured your customer's open balance is correct! If the customer has invoices over 179 days old, they don't appear in the invoice list, but their open balances are included in the open balance you see.
How many estimates appear on the Estimates screen?

To sync your data quickly, we show only the 500 most recent estimates. Estimates over 179 days old aren't listed.

How many sales receipts appear on the Sales Receipts screen?

When you sync your data quickly, we show only the 50 most recent sales receipts. Sales receipts over 179 days old aren't listed.

How do I add an income account?
  1. From an invoice or estimate, tap Add Item > Create Item.
  2. Add Item info and tap Select Account.
  3. Tap Add Income Account.
  4. Add the Income Account name, number, and description.
  5. If this is a SubAccount, check the box and select the Parent Account.
  6. Tap Save.
How can I change the sales tax amount on a transaction?

Note: To see the tax override feature in the mobile app, first go to QuickBooks Online on the web and create your tax codes in the company file.

On an estimate, invoice, or sales receipt:

  1. Tap the TAX entry box. The number keypad appears.
  2. Enter the sales tax amount.
  3. Tap Done.

The sales tax amount is not editable if you have not selected any tax from the "Select Tax" field, have not selected “None” when you select a tax, or if the transaction belongs to old tax model. For example, when you try to edit or view a transaction that has the tax name "Original Sales Tax".

How do I manage my tax?

To manage taxes for your business, go to the overflow menu on the upper right of any screen, and tap Settings > Tax Rates. There you can:

  • View a list of all your tax rates
  • Add tax rates (Single and combined)
  • Edit an existing tax rate

Add a tax rate:

  1. From Settings, tap Tax Rates.
  2. Tap the + button, and select Single tax rate or Combined tax rate.
  3. For a Single rate: Add your new tax rate information, tap Done, and then tap Save.
  4. For a Combined rate: Add your new tax rate information for 2 or more components, tap Done, and then tap Save.

Note: Select Combined tax rate if your tax agency makes you break down this tax into multiple parts, such as city, county, and state taxes.

Add a new tax rate on a transaction:

  1. From an estimate or invoice screen, tap the + button next to Add Item.
  2. On the Item screen, check the Taxable checkbox, and tap Add.
  3. On the Item screen, tap Add Tax.
  4. Add your new tax rate information, and tap Save.

Edit a tax rate:

  1. From Settings > Tax rates, tap the rate you want to edit.
  2. Tap the pencil icon.
  3. Make your changes to the tax rate. The Agency cannot be edited.
What should I know about multicurrency?

QuickBooks Online for Android currently shows only the customers and transactions that use your home currency. If you have customers and transactions that use other currencies, you’'ll need to view and work with them in QuickBooks Online on the web.

If I don't see my latest data, can I refresh my data manually?

You can refresh all of your QuickBooks data on your device, which might take a few minutes.

  1. From the overflow menu on the upper right of any screen, tap Settings.
  2. Then tap Refresh Data.

Just make sure you're connected to the Internet so QuickBooks Online can get your data.

What do I do if I get an error while data is loading?

If there's a problem loading your data, just follow the instructions at the bottom of the screen. To refresh your data manually, go to the overflow menu on the upper right of any screen, and then tap Settings > Refresh Data.

I'm getting errors when I try to sign in. What do they mean?

If you get the following errors, here's what they mean and what you can do:

  • "Account not entitled" means your QuickBooks Online account might be inactive. Be sure your account is active and try to sign in again.
  • "Cannot login with valid profile" means you might not be connected to the Network or Wi-Fi. Make sure you're in a Network / Wi-Fi coverage area and try again.

If you still can't sign in, call support at 800.330.2052.

I'm getting errors after upgrading. What should I do?

If you get these errors, here's what you can do:

  • "Linked program no longer installed after update." Restart your device and try again.
  • "Sorry, there was a problem saving your data." Uninstall the application, then reinstall it from the marketplace.

If these actions don't fix the problem, please call customer support at 800.330.2052.

What do I do if Google Play charged my credit card, and then I got an error?

Not to worry, nothing is wrong with your credit card or subscription. Your purchase was successful and you can still use QuickBooks Online. We will continue to update your subscription status. You can easily check your status from the overflow menu on the upper right of any screen, and then tap Settings > Subscription. Once your subscription successfully updates, you will see your next renewal date.

How do I cancel my subscription?

You can cancel your subscription through Google Play on the web, the Google Play Store app, or Google Wallet. Here’'s steps for each way.

What are the Terms of Service for QuickBooks Online?