Technical support for bank products

This section explains how to contact ProSeries Technical Support and Santa Barbara Bank & Trust Customer Service.

Important:

First Security Bank and Republic Bank. If you’re offering your clients bank products through First Security Bank or Republic Bank, see "Instructions for First Security Bank and Republic Bank".

Contacting ProSeries Technical Support

If you have questions about preparing returns for ProSeries/Bank Products in the ProSeries program, contact ProSeries Technical Support. When you call, make sure you’re at your computer with the ProSeries program running. Have your Intuit customer number (printed on your packing slip) available.

Important:

If you receive a message from the Intuit Electronic Filing Center advising you to contact ProSeries Technical Support, call as soon as possible.

ProSeries Technical Support

1-800-434-6818

Regular hours (Eastern time)

Monday through Thursday	9:00 a.m. to 8:00 p.m.
Friday	9:00 a.m. to 6:00 p.m.

Extended hours (January 6 through April 15, Eastern time)

Monday through Thursday	9:00 a.m. to 9:00 p.m.
Friday	9:00 a.m. to 8:00 p.m.
Saturday	10:00 a.m. to 5:00 p.m.
Sunday	Based on seasonal demand

Contacting Santa Barbara Bank & Trust Customer Service

For detailed information about contacting Santa Barbara Bank & Trust Customer Service about ProSeries/Bank Products, see the Santa Barbara Bank & Trust Refund Anticipation Loan & Refund Transfer Program user’s guide.

Following is a summary of the ways you can reach Santa Barbara Bank & Trust.

ERO/Tax Preparer support line	1-800-779-SBBT
Automated Voice Response System (24 hours) (available January through May)	1-800-455-SBBT
Client Information Support Center (24 hour)	cisc.sbbtral.com
E-mail	ralinquiry@sbbtral.com
Web site	http://cisc.sbbtral.com

Regular hours (Pacific time)

Monday through Friday

7:00 a.m. to 4:30 p.m.

Extended hours (January 6 through April 15, Pacific time)

Monday through Saturday

7:00 a.m. to 6:00 p.m.

www.proseries.com